Save shipping costs! We now proudly offer flat fee shipping of $15.00 within Canada and USA and $35.00 for South Korea.
Taxes: We charge 13% HST for the orders delivered to Ontario, and 5% GST for the other Canadian provinces.
3) Delivery Standards
Orders are usually shipped within 3 business days after they are received.
In Canada delivery time is 3-5 business days in Ontario and Quebec, and 5-7 business days in the West and the East. Canadian orders are shipped by Canada Post.
In the US delivery time is 7-12 business days. US orders are shipped by Canada Post.
For orders to South Korea, it usually takes 5-14 business days. It may take extra time for holiday seasons. Orders will be shipped every Wednesday and Saturday.
Tracking information can be provided for the shipping to US, Canada, and South Korea with your request.
Certain areas may have longer delivery standards. You may find the detailed information on the Canada Post website. (http://www.canadapost.ca) International delivery standards are varied by countries or orders. Please email for an exact time, and cost for the delivery to your country.
You can cancel your order before the delivery. Once your order is shipped, we may no longer be able to cancel it.
You must return the product that you ordered if you want to cancel. The delivery fee will still be charged if you return the products without any specific reason.
We will refund the money 2-3 days after we confirm your returning products.
5) Back order/ Out of Stock/ Return/ Pricing/ Currency
If an item is temporarily unavailable from our suppliers you will be informed promptly by email.
It does not happen very often, but if you find an errors in your order, phone us within one week of receiving it and we will correct it as soon as possible.
Returns: Unopened products may be returned within 15 days of the original purchase date. Please inform us via email ahead of time before sending the item. A 20% restocking fee may apply. The cost of shipping is non-refundable.
Pricing: KIMSUN INTERNATIONAL endeavors to maintain a consistent price policy and to update this site to reflect any changes in price; however, some prices may vary depending on availability from our suppliers. This does not necessarily mean prices will always increase. If on the chance that you order such a product, you will be informed before your order is processed.
All the price information displayed in Canadian Dollars.
6) International Orders: Importing of goods and taxes
Please ensure that ordering from us does not contravene the customs laws of your country regarding the importation of nutritional supplements and herbs. Customs fees and/or impounding of an order (including any resultant expense, subsequent loss and/or return shipping) are the sole responsibility of the purchaser.
7) Returns / Refunds
Please inform us via email ahead of time before sending the item with your order number (as quoted in the subject line of your "Order Update" emails), your name, the item(s) that you would like to return, and the reason for the return.
Email Address: email@example.com
1133 Leslie St, #200
North York, ON, Canada
- Customers are responsible for all return shipping charges.
- Any outbound shipping charges paid will not be refunded if the order is returned.
- Returns are typically received within two weeks from the time that you mail them. Once we receive your return in our Return Team, please allow approximately 2-10 business days for it to process.
- We will refund the money 2-3 days after we confirm your returning products.
8) Legal Information
The information on this website is has been compiled from published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on this site is correct and up to date, KIMSUN INTERNATIONAL cannot guarantee the accuracy of all information presented, and accepts no liability in respect of any omission or error. The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. KIMSUN INTERNATIONAL accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.